Individual US Customs offices vary widely when it comes to helping importers. Generally smaller offices don’t mind looking into problems. Large seaport many thousands of containers to inspect unlikely to assist. You should be able to find the Inspection point & inquire. Canada US crossing point size depends on the mode of transport. Major rail crossings are larger than many seaports . Truck crossing stations can be very small
Not defending UPS in any way but fact is border crossing inspection points are out of their control. Almost all are independent contractors licensed and controlled by US Customs. Carrier not even allowed in the bonded facility However UPS should make inquiries on your behalf
Another complication exported firearms from US and many other countries are also subject to inspection. It’s possible the box was opened on the Canadian side
2nd Phil’s advise. Uniformed Customs officer physically inspects the serial numbers contractor opens and closes the box Customs rarely watches.
William
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