Number one; I would recommend that the moderators not close this thread. Next, I would say that Mr. Roberts has said that Gillette admitted to some serious neglect on the handling of the receiver and maybe other parts. At this point, I would be retaining some legal assistance to recover damages from Gillette. I'm sure he has business insurance that covers such problems. It is up to him whether he feels he can continue his business after his admission that he is "not up to it". The total loss of a very nice VH 12 gauge shouldn't exceed $4500 or $5000 with expenses adding very little. Insurance or a private settlement should compensate the owner. End of story for everyone. No lies, no foul. If a refinisher is "not up to it", let him retire with his reputation intact.
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