I had a pristine LC Smith 16nr damaged during shipment. I called and reported the damage the day it arrived. They promptly sent a claims inspector to meet me at my office, which was a 3 hour drive from their office in Spokane. They took my statement and photos of the damage. A few days later they sent me a letter offering to pay the cost of repairs if I would send them 3 estimates from licensed gunsmiths. I explained that a vintage gun in original 100% condition was not "repairable", and that the only proper measure of damages was the before and after value comparison. They said that they did not recognize that method of quantifying damages, so I told them I would file a small claims suit and asked who their registered agent for acceptance of service was? That finally broke a settlement loose, but it took several weeks and I had to work my way up the food chain to a big corporate claims adjuster in Atlanta. So don't expect to be compensated soon or easily. AND WHATEVER YOU DO, DO NOT PART WITH THE GUN, SHIPPING CARTON OR INSURANCE RECEIPT! If they wish to inspect it, they can send an adjuster to view it at your place and take all the photos they need.
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