USPS
I understand Sara's predicament .We did not go to usual family Chriistmas gathering so instead we sent some cooked food that we usually make for the Holiday . Overnight express cost $35.00 ,distance 200 miles,package did not arrive for 4 1/2 days,food spoiled.
I luckily followed the tracking # and printed out the fact that after 4 days they were still guaranteeing me delivery in 24 hours !
They had spoiled the Christmas spirit.
Next day I went to the Post office after trying to complain on line and the post office telling me that the package was stolen off a porch.
Local post person said this obviously was not your fault. Delivery was guarenteed and issued me a check for the entire amount.
The point of this long winded story is maybe if it costs them enough in refunds
they will improve service.
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