Customer Relations. Good Gunsmith, Bad Gunsmith

[Kurt Sauers]

After many years away from shotguns and hunting I'm getting back into it. I checked for a local, or relatively local gunsmith, to have a gun shipped to and inspected, and to be my gunsmith thereafter. He basically told me to drop dead. I was quite surprised at his response. Contrast that to my next gunsmith contact, Brad Bachelder. I stopped at his shop. He came oit and we talked for a couple of hours. He answered all my beginner questions. I stopped by again yesterday with some follow up questions and again he talked to me for quite a while and gave me his opinion on several guns i was l looking at. He volunteered saying, have any gun sent here and we'll be glad to inspect it for you. We even continued our conversation after business hours.
Thank you Brad

[Ed Blake]

Tell us who the other guy is so we won't trouble him with our business.

[Kurt Sauers]

I don't really want to drop his name. Rather give the congrats to Brad

[Kensal Rise]

Mr. Bachelder is an exceptional craftsman... and gentleman.

Both are qualities we need more of. Not less.

[B. Dudley]

Originally Posted by Kurt Sauers

I don't really want to drop his name.

It is a real shame that so many feel they cannot share their bad experiences.
In my opinion, it speaks much move volume than the good experiences.

[Jim DiSpagno]

Brian, a gentleman's way is exactly what MR. Sauer is doing. A bad experience, if constantly repeated, will spread like wildfire throughout our small but significant community and that speaks louder than any post. Never lower ones self to the level of ignorance that one encounters as the general public cannot tell the difference between the two. Jim

[Kirk Potter]

Originally Posted by Jim DiSpagno

Brian, a gentleman's way is exactly what MR. Sauer is doing. A bad experience, if constantly repeated, will spread like wildfire throughout our small but significant community and that speaks louder than any post. Never lower ones self to the level of ignorance that one encounters as the general public cannot tell the difference between the two. Jim

I understand this way of thinking, but.. if you can prevent someone else from having a terrible experience or possibly having a firearm screwed up.

[OH Osthaus]

personally- and its just me- if there is no intention of mentioning the other "smith"

(and i do understand, and to a limited extent agree, about shaming on a board)

whats the point of bringing it up

just give Brad B his well deserved praise and let the other experience go

just thought from someone not so experienced with having them

[Kurt Sauers]

Originally Posted by Rick Losey

personally- and its just me- if there is no intention of mentioning the other "smith"

(and i do understand, and to a limited extent agree, about shaming on a board)

whats the point of bringing it up

just give Brad B his well deserved praise and let the other experience go

just thought from someone not so experienced with having them

Point well taken. The main point was indeed Brad

[Paul Harm]

I've dealt with Brad for oh, around ten years. The only one time I felt something wasn't quite right he took care of it to my satisfaction with no questions ask. The only problem I now have is that more people have found out about him and his turn-around is a bit longer. He does good quality work. Now, if I could just get back the four guns he has.