I don't understand all the love for the UPS - they lose and damage things on an epic proportion.
I have a good friend who has been a driver for 20+ years. If he has something important to ship, he won't use UPS. Further, he once showed me an internal policy statement regarding claims - the number one action on behalf of UPS is to deny the claim. I'll clarify that - regardless of any facts or evidence - deny the claim. Their studies have shown that a given percentage of claimants will go away if they do that. So when some little old lady gets told to beat it by the UPS, she does so - even if there is no doubt in anyone's mind she deserved compensation.
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