Black Diamond Gunworks?

[Tom]

I reached out to Black Diamond this morning and this is the message I received,
"Hi, thank you for contacting us. Our books are currently closed to repair and service work. I apologize for this.


Matthew Horninger
Stockmaker, Black Diamond Gunworks LLC.
(513)889-9914, matthewahco@gmail.com"

[Steven Adam Gray]

Originally Posted by Tom Gagnon

I reached out to Black Diamond this morning and this is the message I received,
"Hi, thank you for contacting us. Our books are currently closed to repair and service work. I apologize for this.


Matthew Horninger
Stockmaker, Black Diamond Gunworks LLC.
(513)889-9914, matthewahco@gmail.com"

Im pretty sure hes not closing but maybe trying to get caught up on work. But only time will tell.

[B. Dudley]

Matthew has periodically “closed” his books. In a way to manage backlog. You have to do it somehow. If you take every job that comes to you, it can and will get very out of control.

[Tom]

Understood, Thank you for the info,
Tom

[Keith Doty]

Brian is correct. Small specialty businesses like a gunsmith sometimes get to a point with work that has come in you're way better off to tell a prospective customer that you are currently overloaded and not taking anything else in. I build custom outdoor equipment and run into this nearly every fall. We take a phone number and will be glad to call you when we have cleared some of the backed up work. Way better to be honest with the gent than taking it in when you know you won't get to it for months.

[Woodcock survey]

I learned long ago that i can do a finite amount of work and to take anything additional leads to not only customer disappointment but my wasting the time i should be working trying to explain why i have not gotten to someones work. I am not in the gun trade but my work could pile up if i let it. Some of my best customers have come from others who promised too much and could not deliver.