Returning a gun purchased online.

[B. Dudley]

I personally believe that if it is the event of a gross error in the listing, 100% of the buyers money should be returned. But if the buyer just returns it for a case of not liking the gun, or if the issue was clearly shown in photos of description, that the buyer is only entitled to the purchase price. Not shipping expenses.

There was only one time that I purchased a gun where there were multiple issues. The gun was advertised as being tight and having good bores. But it was loose with pitted bores AND loose ribs. I insisted that I got ALL of my money back including return shipping. And the seller did it.

Recently I made a mistake in selling a gun. For some odd reason I had it in my mind that a gun I listed was a 30” gun. But it was a 28” gun. When I got the call from the buyer letting me know that I screwed up, I agreed to take it back no problem. I sent him a pre-paid label. I then asked him about any transfer fees he may have had to pay to his ffl. He said it was $30. So I made sure to include that in my refund to him.

Of course all of this comes down to agreements between the two parties and the sellers desire to make it right and not wrong someone that they will never likely hear from again.
But on the other hand, you have to be happy to get most of your money back of the seller does not agree to pay for return shipping.

It really boils down to the seller acknowledging that they made an error. In this case, the seller may not be too versed in double guns and how to see a sleeved barrel. So the buyer may be needing to educate the seller on the point and hoping that they realize they made a gross error and feel the need to refund more than just the purchase price.

[Setter Man]

Originally Posted by Brian Dudley

I personally believe that if it is the event of a gross error in the listing, 100% of the buyers money should be returned.

It really boils down to the seller acknowledging that they made an error. In this case, the seller may not be too versed in double guns and how to see a sleeved barrel. So the buyer may need to educate the seller on the point and hoping that they realize they made a gross error and feel the need to refund more than just the purchase price.

From time to time, we all make honest mistakes and acknowledge them. But this guy, who appears to sell a lot of older SXSs, has not acknowledged anything. My buddy told the seller why he was returning the gun, and instead of saying, "I didn't know, or I apologize," he said, "If you don't like it, you can return it."

My buddy will ask to be reimbursed for the cost of returning the gun, given the nature of the issue.

Thanks,

JDG