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Very sorry to hear about this problem with your PW reloader.
During the past 40+ years I have sent my PW 375 back to them 3 times for add ons -10, 16 & 20 ga. They adjusted them for me including making 10b 2 &7/8" , 12 b 2.5" & 16 b 2.5" inch dies that I also use to cut shotgun shells to correct length.
Finding good help continues to be a problem many places, sadly
Jim
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