Craig, I have had similar issues recently. The last time I spoke directly with Laura, and it's been a while, she expressed being overwhelmed (my word, not hers) with working from home and trying to get things done. I added two guns to my policy and called in a cc# in mid-May (to another phone number), and was just charged last week...and the new guns were not reflected in the bill. She promptly did correct the matter (at least as reflected in my cc balance), but I've still not seen my new policy. It's hard to say how the pandemic affected businesses, if that's the case here or not.
Anyway, you're not alone.
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"Doubtless the good Lord could have made a better game bird than bobwhite, and better country to hunt him in...but equally doubtless, he never did." -- Guy de la Valdene (from A Handful of Feathers )
"'I promise you,' he said, 'on my word of honor, I won't die on the opening of the bird season.'" -- Robert Ruark (from The Old Man and the Boy)
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