Given Mr. Conrad's years of experience doing Parker letters, I think we should listen closely to him and if he thinks the electronic changes being purposed will add to Chucks already heavy work load, then it probably will. He is the voice of experience.
Maybe you would have better luck selling this idea to Chuck and the BOD if someone who believes that this will improve the PGCA would volunteer to take on the upfront work of both letter and electronic processing of the requests, doing the accounting, handle returns .... whatever else is required; and then Chuck would be free to do the research and send the completed letters?
I don't know if any of this is even feasible but to volunteer more work to be done by the guys that are already so very underpaid for what they do somehow doesn't seem right to me.
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