Don't know about the money part but had a similar situation with a Model 94 shipped across the country for repair years ago. Never finished, no phone calls or letters answered. I ended up hiring a private investigator near the gunsmith. With proof of my ownership he knocked on the gunsmiths door asked for and got the gun with no issues. Had it gone to court would have cost more than it was worth. Person standing in front of him did the trick. Price I paid reflected half a days work
Having said that only a few bad experiences many years of buying and shipping to have work done. Problem rate far less than geting my car worked on.
Bill
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