My problem is that they try to run a major internet business and have no workable sales system.
I have purchased two RBL's early on from them; a Launch Edition and a custom order. Both turned out great but gatting them was frustrating.
In the past year I have tried to get information from them on three different Beretta SO guns (which I am pretty conversant with). All were for sale on line. All of them were obviously not as advertised, which would have been obvious to any knowledgeable buyer but not to your average gun buyer. They were off in manufacture date by a decade or more. I tried multiple times to contact them via GI and never recieved any response, get lost or otherwise. This was after trying previously to buy guns that were shown in stock and advertised but were out of stock on contact. Oddly, they were never removed from the ads.
I gave up on trying to buy guns from them. A few months ago, I placed orders online for a number of reproduction recoil pads I was buying for current and future projects. I also ordered a square of goatskin for a leather covered pad. It was shown as two orders and both went through the picking and shipping phase. I waited a while and both orders were listed as picked with the first listed as shipped. The second waited several weeks in the packed awaiting shipment catagory. I emailed customer service and after the second question the order was shipped. The expensive goatskin was not in the box. I sent another email. Then a second. Then a third. I gave up because life is just too short.
None of this is opinion or guessing or interpretation. It is fact and it happened. They may be the greatest guys in the world when you go in and schmooz but in my opinion, they are not possible to deal with constructively in the mail order world.
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