Bite my tongue?

[Mark Kircher]

I recently went through an extensive and expensive gun repair with an outfit well known to those on this site. It was not without a significant amount of pain. Repairs were not done as promised. Ultimately I was disappointed.

I have shared my experience with numerous friends and other gun repair owners that I know and see or exchange emails/texts with. I keep thinking about the responses and similar stories I have heard about the same Gunshop. It is obviously troubling me (as I wish I had known them previously). So I am reaching out for feedback/thoughts on what I have learned.

I was "scolded" (this is a strong word - it was all in pleasant conversation but I heard their point) by two repair specialists for not calling out the bad experience on this or other forums. When reporting on my experience I chose to refrain from commentary - just posted the end product - skipping over the long painful saga and uncomfortable feeling I had with the end result.

The point being made by my friends (the repair specialists are indeed my friends) was that by not reporting accurately on my experience I had actually mislead all those who may choose to move forward with a similar repair at the Gunshop in question. I think that is why I am bothered as I think they are correct. I should have said something.

So..... should I have said something? Thoughts please.