Quote:
Originally Posted by Brian Dudley
I have been sitting on that Fraser that I restocked and waiting until after the holidays to send it back to the owner. With it traveling across the country, I did not want to deal with it taking a month to get there. I decided to eat the extra cost and send it express mail since it was the only service that the post office was still guaranteeing. Meaning, if not on time they will refund me.
So, I was banking on it being late and getting my money back. But... they delivered on time next day. So good news it got there, bad news I lost the bet.
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Often, it's the little things that make the customer happy and in the end, paying out of pocket will come back in the form of more satisfied customers.
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