Update on FEDEX and my dented 32" barrel..

Jerry VanHorn · 03-20-2020, 05:50 PM

Breck filed the paperwork and photos with these bastards. Bear in mind that they accepted the PVC tube..and took his money for the insurance. They have not been keeping up with phone calls, etc. He got an Email today saying they denied the claim because the PVC tube was not in a cardboard box. We will appeal...but we're probably screwed.. Remember this next time you need a shipper....

Mills · 03-20-2020, 05:51 PM

That really stinks

Jerry VanHorn · 03-20-2020, 06:00 PM

Mills... I talked to a dealer yesterday the went through the same thing with FEDEX. They shipped a high grade Remington Model 10 trap gun. It arrived with the stock broken in 2 pieces at the wrist...and was hit hard enough to bend the stock bolt..

Jerry VanHorn · 03-20-2020, 06:06 PM

The acceptance would seem to be the key...BUT..We all know what litigation involves. Obviously, FEDEX can bury the little guy, and it would just be business as usual for them....

Kensal Rise · 03-20-2020, 05:58 PM

Mills is the legal expert here, but I believe that if the company/clerk accepted the package as-is, then the implication is that it met their standards/requirements for shipment. i.e., they cannot claim the container as an excuse to deny responsibility. In other words, call a real lawyer.

B. Dudley · 03-20-2020, 06:03 PM

I am not at all surprised. That is how these guys work. All of them.

And believe me, shipping insurance is the biggest rip-off going. Just because they take your money for insurance is in no way a guarantee that they will pay if something happens.
Come to think of it, insurance in general is a rip-off.

You guys can debate on who is worse than who in the shipping game, but the truth is; the best shipper is the one who hasn't pissed you off lately. Because they all eventually will.

B. Dudley · 03-20-2020, 06:08 PM

Fed-ex and UPS will ship tires with just a label slapped on them... just sayin.

A funny story along the lines of things being in boxes.
I bought about 50 stock blanks from the estate of a deceased gunsmith not long ago. Most of them were from the 1960s.
There were two or three very high quality Myrtle rifle blanks that were still addressed and had the postage stickers (from the mid ‘60s) on them from when he bought them from the dealer.
The postal service just mailed the blank as it was. No box or nothing. I chuckled when seeing that.

Jerry VanHorn · 03-20-2020, 06:14 PM

I have always used USPS. In fact, that same tube has been to Calif. Ct. Virginia..and other places along the way. In 13 years, I have had one claim..and the USPS sent me a check before the 60 day period was up.

6pt-Sika · 03-20-2020, 08:33 PM

Quote:

Originally Posted by Brian Dudley

Fed-ex and UPS will ship tires with just a label slapped on them... just sayin.

A funny story along the lines of things being in boxes.
I bought about 50 stock blanks from the estate of a deceased gunsmith not long ago. Most of them were from the 1960s.
There were two or three very high quality Myrtle rifle blanks that were still addressed and had the postage stickers (from the mid ‘60s) on them from when he bought them from the dealer.
The postal service just mailed the blank as it was. No box or nothing. I chuckled when seeing that.

I’ve shipped several guns in wooden boxes and UPS wouldn’t accept unless we covered the boxes with cardboard . We’ve also had several broken things with UPS and so far (knock on wood) we’ve come out ahead of the game . Not to say that won’t change the next time but so far so good .

6pt-Sika · 03-20-2020, 08:36 PM

Brownell’s used to ship parts in nice white cardboard reusable boxes , then all of a sudden it stopped . Seems they had a uproar with UPS or USPS and they stopped seems they were told these boxes weren’t strong enough . Now they send stuff in FLIMSY sloppy padded envelopes with the parts flopping around inside . But that crap meets specs