Brian Dudley - "Shout Out"

Jim P. · 01-30-2015, 10:03 AM

A BIG thanks to Brian for cooperating with UPS on a lost shipment - taking their calls and cooperating with some really uncoordinated processes.

Sent a VH 20ga stock and receiver to Brian for reconfiguration, insured it, followed the UPS guidelines; package got as far as Syracuse when the label became "unreadable" for three weeks. Ended when I filed a claim and notified ATF and the employee returned from vacation.....yes, that was their explanation.

Knowing others have had similar experiences, sharing one that ended positively. Thank you, Brian!

Now I can go back to tying flies.....

Dean Romig · 01-30-2015, 10:22 AM

I wonder where that well-rested employee will find employment

B. Dudley · 01-30-2015, 11:16 AM

Jim,

The gun did show up today unharmed. I was just going to email you, but I saw this post so I will put it here.

Glad I could be of some help in finding it. All that involved was answering a couple phone calls and saying it had not been delivered. Complicated I know.

Jim P. · 01-30-2015, 02:58 PM

What I don't understand is why they would call you more than once to determine if it was delivered..........

For all I know, we may have UPS employees as fellow members so I won't be anything but constructively critical. If there is/are, I'm happy to describe how bizarre some of our conversations were and how the UPS distributor did not communicate with me or the local UPS store.

I'm an old school service guy - "do for the customer what they would do for themselves if they could." To Dean's point, I'm certain the person responsible was just doing her job according to current procedures and remains a valuable employee...

Thanks again, Brian - looking forward to this Fall!

Quote:

Originally Posted by Brian Dudley

Jim,

The gun did show up today unharmed. I was just going to email you, but I saw this post so I will put it here.

Glad I could be of some help in finding it. All that involved was answering a couple phone calls and saying it had not been delivered. Complicated I know.

B. Dudley · 01-30-2015, 03:15 PM

All I can tell people is to steer clear of those actual UPS or FedEx Stores. Every gun that I have had delivered here that was packed by a UPS store, I am surprised it wasn't damaged. They pack so poorly and always use boxes was bigger than needed.

Pittypatdugan · 01-31-2015, 02:50 AM

When using UPS, I always have them pick up the guns, that way I know it is properly in their system, I don't trust their stores

Dean Romig · 01-31-2015, 07:18 AM

Here in The People's Republik of Massachusetts the franchised UPS stores will not accept firearms, antique or otherwise.

10 bore · 01-31-2015, 07:31 AM

i always ship via USPS, so far so good, knock on wood

edgarspencer · 01-31-2015, 07:32 AM

Bradley International Airport is only 7 miles from me. I go directly to the UPS Customer Service Desk at their hanger. I have never had an issue with them. I have been making my own wooden cases for every gun.

Dean Romig · 01-31-2015, 08:17 AM

Quote:

Originally Posted by edgarspencer

I go directly to the UPS Customer Service Desk. I have never had an issue with them. I have been making my own wooden cases for every gun.

Same with me. I go to the UPS Customer Service desk too and the ladies there are nothing but courteous and professional. After I saw the wooden shipping cases that Allan Swanson had made I've been doing the same. Might be a bit more labor-intensive and costly but it certainly protects the guns.