I had a problem with them on a gift card and an ammunition purchase. I got mad enough to write letters to the Dundee customer service manager, the Dundee store manager, and the corporate customer service manager. Never heard a word from the local people but after a time the corporate folks did get back with me and make it right to my complete satisfaction. I think going up the ladder is really the key, the locals hope you'll just forget about it.
Destry
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I was as virtuously given as a gentleman need to be; virtuous enough; swore little; diced not above seven times a week; went to a bawdy-house once in a quarter--of an hour; paid money that I borrowed, three of four times; lived well and in good compass: and now I live out of all order, out of all compass. Falstaff - Henry IV
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