Quote:
Originally Posted by Dave Fuller
I think Galazan makes some really fantastic things (in the US by the way)... things you can buy nowhere else. Sadly, their customer service is not just bad, its non-existent. I hope people are able to make these .410 Barrels work. I frankly wish I had a set but past experience with their sales people would prevent me from even considering such a purchase.
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I apologize in advance if the "drift" of this thread is going slightly, off tropic...
I recently, purchased some accessories from them...granted, not something as expensive and precision as a set of barrels, but I had no problems with the transaction whatsoever. Of course, internet sales practically, take care of themselves but there still has to be a human being at their place of business to pick the items and get them shipped.
I'm wondering if the department(s) associated with manufacturing are staffed by less, personable types who have evolved to be less client oriented than others.
Not defending them in any way but perhaps a note to management expressing displeasure with your "service" would be appropriate.
I know that dealing with many gun oriented businesses over the years has yielded a plethora of results because of the "attitude" of an owner/worker...seems that in the gun sales business, there's PLENTY of this "attitude" to go around IMHO.
I sincerely, hope the original poster, Chuck, is able to get some satisfaction with his long awaited, much anticipated, purchase!