Hey Leon,
Puglisi's is my family shop, and while I do admit we aren't always the best at getting back to emails, we do answer the phone when we are at the store! My email address to reach personally is
troythompson@pugsguns.com--feel free to reach out there if you had something you wanted to discuss! Otherwise the shop # is 218-626-3618 and it should be working fine! I apologize you were having issues getting a hold of us, I was receiving voicemails and calls while you were having a hard time so I'm not sure exactly what happened.