Quote:
Originally Posted by James Comer
I stated a fact, the letter had creases in it. Then he replied only had 3 complaints not going to change anything and that’s fine but as a customer it doesn’t matter if it’s $40 dollars or $4000 that’s not a good response to a customer for bringing a problem to anyone attention , it’s all about respect you show me respect I will show you respect.
It has nothing to do with making friends
|
You ordered your letter from the Research Director, not the 1500 members of the PGCA and 3500 members of the forum. As a courtesy, you should have contacted him DIRECTLY when you got your creased letter.
The $40.00 charge for a research letter is a Member benefit. Compare that to the $100 charge other organizations charge.You may think of yourself as a customer, rather than a member, and Chuck would have gladly sent you a new letter had you shown HIM some respect.