[Andy]

You know what Harold, I'm gonna be honest. They are working to solve the problem for you by sending another one. We've all had companies who won't fix the issue for a customer. I think it's a great unit, they get rave reviews, but you got a lemon apparently, which will happen with any mechanical thing. I had a BMW 335xi, and while it was quick, it was littered with issues and I hated it, it was not a Porsche and it was always in the shop but BMW did fix all the problems every time. My wife wanted a BMW X3, no way to fight her off it. The BIGGEST piece of shit we've ever owned. Two torgue converters, a transmission and multiple other issues later we still have it. BMW fixed every issue. So while I don't like them and our next SUV will be something else, I have to give BMW credit for fixing every issue under warranty. I have Chevy and Dodge stories that would surely never make you do business with them again. At this point let's just hope you get a good unit and I think you will. I know a lot of guys who use them, and you're the first real problem I've heard of. You have the luck of an optometrist : )