Let's give these folks a break. This is not your typical large scale publisher, so a little understanding of their situation is in order (and thanks, Dean, for your reminder that there are human issues here to take into consideration.)
I get the need for recreational complaining, but do it about something else...try big government or the USPS at Christmas for example. 
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"Doubtless the good Lord could have made a better game bird than bobwhite, and better country to hunt him in...but equally doubtless, he never did." -- Guy de la Valdene (from A Handful of Feathers )
"'I promise you,' he said, 'on my word of honor, I won't die on the opening of the bird season.'" -- Robert Ruark (from The Old Man and the Boy)
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