Thanks for the additional information Garth.
The situation that I related when I contacted Bill Gorman (and he solved the problem quickly) was the result of myself soliciting donations for the PGCA Silent Auction and the lady who haughtily rebuffed me was in fact the head of the Customer Relations Dept. She quickly changed her tune after her reprimand from above initiated by Bill. Hopefully she was put into a remedial retraining program.
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__________________
"I'm a Setter man.
Not because I think they're better than the other breeds,
but because I'm a romantic - stuck on tradition - and to me, a Setter just "belongs" in the grouse picture."
George King, "That's Ruff", 2010 - a timeless classic.
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