Rookies. They charged my card for $4,200 for product I ordered (5K Cheddite) which were not actually in stock but showed being in stock due to someone cancelling an order. They charged it in four seconds, took 10 days to refund it. It was a "keypad error" I was told, but they were pleasant at least.
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Before we work on artificial intelligence why don't we work on natural stupidity
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