Bruce: My Daddy once told me: "You can please some of the people all of the time. You can please all of the people some of the time. You will never, however, please all of the people all of the time" and "No good deed goes unpunished".
Eric: I am sorry for you bad experience with Julia's. I have bought from them a number of times and have been most satisfied. If I were you I would direct my complaint directly to Jim Julia by registered mail. It's possible that you were dealing with some flunky.
Best Regards, George
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