Scott, there are plenty of false positives in the data base. The most common examples are when you have a repair only but the original order is in a missing book. Another example are the serial numbers in order book 101, they are mostly credits where guns were returned. I would give out the limited info but return the check. I have used Pay Pal (my wife's account) and I understand you can only get a credit for returns. The other issue is when the online request is worked. I use to get phone calls demanding a letter and the request had not even made it to the PGCA mailbox. IMO, the online requests should go to the back of the line which is not going to go over well.
I have given you guys my thoughts on this. If the BOD and Chuck decide to try it, that's fine. I just felt someone needed to point out that we are increasing the work load on the researcher.
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