Here is my 2 cents, btw, I did the letters for 9 years. The volume per month varies, anywhere from 20 to 80. The average when I gave it up was about 32 a month. It takes an average of at least 1/2 hour for each letter. The researcher has to pick the mail up, open the requests, send back any that are improper or there are no records, check the data base, do the research, letter and mail. In addition, keep a log, account for the money and report to the BOD at the end of the month. He also has to keep his supplies current as well as postage. Then you may have questions on the content of the letter and deal with errors (yes I made plenty of them).
So, we want to make it easier for you guys to request a letter. Bottom line, it is going to add to Chuck's workload. The amount of time will not change for the research and the letter but the record keeping is going to increase. How about getting your money back on requests where a letter can not be completed. I tried to complete the letters based on the oldest date. What do you do with the on line requests?
I can go on and on but I think you guys get my take on this. Please consider that any additional tasks can add considerable time to the research project.
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