Research Letters

[James Comer]

just a observation I got my letter today on my first Parker it was in a envelope with no backing when I opened it the letter had all kinds of creases looked like someone set on it, do all letters go out without a piece of cardboard to at least stiffen the envelope?

[Dean Romig]

No they don't... or they shouldn't. They should be suitable for framing or display. Ask Chuck for another with better packaging. He's a nice guy.





.

[Andrew Sacco]

just a observation I got my letter today on my first Parker it was in a envelope with no backing when I opened it the letter had all kinds of creases looked like someone set on it, do all letters go out without a piece of cardboard to at least stiffen the envelope?

Never once had an issue. Slap your mailman.

[Dean Romig]

When I sent out thank-you letters to authors along with the three complimentary copies of issues their contributions were printed in, there was the protection of those three 48-page magazines. Plus the fact that I printed those letters in heavy parchment so the recipient could proudly display them.

Not to take any shots at Chuck, but accidents do happen and rough handling does occur. Would it cost the PGCA anything significant to tuck a stiffener into a 9”x12” envelope?





.

[CraigThompson]

I’ve ordered a bunch of letters of say more than forty anyway I’ve never had any arrive creased .

[Dave Tatman]

Nor have I. And Chuck graciously reprinted all my letters after the tornado destroyed all my originals, and those were all fine, too.

Dave

[CraigThompson]

I might add I have the smallest PO Box you can get . The locals cram stuff in my box sometimes but knock on wood as of yet no messed up letters .

[Chuck Bishop]

Ain't going to happen Dean! After 12 years of doing letters, this is the 3rd time someone has complained about the letter getting crumpled. I'm not going to change for 3 people out of 8K plus letters in 12 years!!!

[edgarspencer]

Whenever Precision has a shot shipping special, I order 2 bags. My mailperson got so pissed off at me, he left the mailbox door open on a snowy day and the plow truck filled the mailbox up with snow, soaking one of my letters. I just pressed it dry with my wife's iron. Now I order shot, whether I need it or not.

[Dave Tatman]

Now THAT’S funny, Edgar!

Dave

[James Comer]

Ain't going to happen Dean! After 12 years of doing letters, this is the 3rd time someone has complained about the letter getting crumpled. I'm not going to change for 3 people out of 8K plus letters in 12 years!!!


Now that's great customer service, glad I joined!

[Dean Romig]

Since 2001 I’ve ordered some 30+ letters and three have been destroyed.

Not a huge deal Chuck, just stating an opinion… nobody has to agree with my opinion. It is what it is.





.

[edgarspencer]

Since 2001 I’ve ordered some 30+ letters and three have been destroyed.. I've never had one destroyed, out of maybe two dozen. Spelling? That's different.

Not a huge deal Chuck, just stating an opinion… nobody has to agree with my opinion. It is what it is.. I rarely do, Chuck. Even when I do, I don't out of principle.

[Chuck Bishop]

All he had to do was ask for a reprint. He got his letter within 1 week of his request. I think that's pretty good customer service!

[edgarspencer]

All he had to do was ask for a reprint. He got his letter within 1 week of his request. I think that's pretty good customer service!

Truth. Chuck is very responsive. He knows I love him.

[Mike Koneski]

If you had a problem with the physical condition of the letter you should have just contacted Chuck instead of taking it onto the open forum.

[CraigThompson]

Not to beat a dead horse , but Chuckles puts forth the effort . Now with that being said none of us have control over what the USPS might or might not do . :whistle:

[Dean Romig]

I sincerely hope I haven’t insulted you Chuck. You have always provided me and everyone else with first-class research letters. I was simply stating my opinion ans making a small suggestion. Heck, if we can’t discuss things like gentlemen then what, after all, do we have as a community of members who only want the best this society has to offer?







.

[Chuck Bishop]

No Dean, you didn't insult me and I'm not upset with Mr, Comer. I just wished he would have contacted me with his comments instead of putting it on the forum. I'd be happy to send him a reprint if he requests one.

[Dean Romig]

Chuck, we’re pretty darn lucky to have dedicated VOLUNTEERS like yourself doing these valuable and necessary jobs that benefit all of us.

Thank You Friend !





.

[CraigThompson]

Chuck, we’re pretty darn lucky to have dedicated VOLUNTEERS like yourself doing these valuable and necessary jobs that benefit all of us.

Thank You Friend !
.

Just Monday I had him do a letter on a VHE 32” I’d recently acquired and come to find out when it left the factory in 1909 it had 2 7/8” chambers which made me a bit more intrested in the gun to say the least .

[edgarspencer]

Now that's great customer service, glad I joined!

That sure sounds sarcastic. As a new member, you won't make a lot of friends here by slamming a dedicated volunteer.

[James Comer]

That sure sounds sarcastic. As a new member, you won't make a lot of friends here by slamming a dedicated volunteer.

I stated a fact, the letter had creases in it. Then he replied only had 3 complaints not going to change anything and that’s fine but as a customer it doesn’t matter if it’s $40 dollars or $4000 that’s not a good response to a customer for bringing a problem to anyone attention , it’s all about respect you show me respect I will show you respect.

It has nothing to do with making friends

[Dean Romig]

Chuck was responding to me James, not you.

Chuck and I have a great relationship and we understand each other's tone very well. I accept his reply to me and I truly respect his position.




.

[edgarspencer]

I stated a fact, the letter had creases in it. Then he replied only had 3 complaints not going to change anything and that’s fine but as a customer it doesn’t matter if it’s $40 dollars or $4000 that’s not a good response to a customer for bringing a problem to anyone attention , it’s all about respect you show me respect I will show you respect.

It has nothing to do with making friends

You ordered your letter from the Research Director, not the 1500 members of the PGCA and 3500 members of the forum. As a courtesy, you should have contacted him DIRECTLY when you got your creased letter.
The $40.00 charge for a research letter is a Member benefit. Compare that to the $100 charge other organizations charge.You may think of yourself as a customer, rather than a member, and Chuck would have gladly sent you a new letter had you shown HIM some respect.

[James Comer]

You ordered your letter from the Research Director, not the 1500 members of the PGCA and 3500 members of the forum. As a courtesy, you should have contacted him DIRECTLY when you got your creased letter.
The $40.00 charge for a research letter is a Member benefit. Compare that to the $100 charge other organizations charge.You may think of yourself as a customer, rather than a member, and Chuck would have gladly sent you a new letter had you shown HIM some respect.

I am sorry I hurt your feelings, if you don’t want a reply when you make a comment, don’t make the comment

[Daniel Carter]

I stated a fact, the letter had creases in it. Then he replied only had 3 complaints not going to change anything and that’s fine but as a customer it doesn’t matter if it’s $40 dollars or $4000 that’s not a good response to a customer for bringing a problem to anyone attention , it’s all about respect you show me respect I will show you respect.

It has nothing to do with making friends

I am not a customer, I am a member of an organization devoted to Parker guns. I do not consider the members as customers but fellow travelers in pursuit of better understanding of these guns.
The PGCA is not a commercial enterprise. It is operated by people who give freely of their time and money to keep it functioning. There is not a commercial relationship.
I know from past experience that Chuck will correct any problem with a letter as soon as he finds out about it. No need to go to the group just him.

And i hope you change your attitude and find out that it has everything to do with making friends

[James Comer]

I am not a customer, I am a member of an organization devoted to Parker guns. I do not consider the members as customers but fellow travelers in pursuit of better understanding of these guns.
The PGCA is not a commercial enterprise. It is operated by people who give freely of their time and money to keep it functioning. There is not a commercial relationship.
I know from past experience that Chuck will correct any problem with a letter as soon as he finds out about it. No need to go to the group just him.

And i hope you change your attitude and find out that it has everything to do with making friends

When you receive positive attitude you give positive attitude, I simply stated a fact and was wondering why there wasn’t a cardboard backer to help prevent this problem, been getting Colt letters for 30 years with cardboard, lot of feelings sure get hurt if you question the Parker Kingdom

[Mike Koneski]

If there’s an issue with a damaged letter, I suggest contacting Chuck directly and then file a complaint with the USPS who caused the problem to begin with. Their response will be less than impressive and typical of bureaucrats.