UPS does it again.....

[Jeff Peck]

Bought two shotguns from a member from Canada ( to be clear, I am in no way indicating any issues with them at all in this!)

Items needed to be processed via customs coming in from Canada, the communication was fine.

Items were shipped in four pieces in one box. Barrels and forend together, then the two buttstocks.

When dealer opened box, only the barrels arrived, no buttstocks. No visible damage to box nor could tell if it had been re taped.

Called the shipping expeditor today to file claim.

Anyone have experience with Items coming from Canada ?

[Rino Grassa]

Did you take a picture and show the shipper if this is how he packaged it? I trust our Postal service more than I do couriers.....I hope you find the missing pieces, I would be Livid right about now.

[Jeff Peck]

Yeah, I took pictures of what arrived, all looked fine. The dealer did not save the original box, so nothing to compare.

[Jeff Peck]

Should I file a lost/stolen report?

Assume I start with my local PD ?

Thanks

[Dean Romig]

The back half of the gun has the frame and by law is considered to be a firearm. PD would be going the weaker route. I would involve the BATFE





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[Brian Dudley]

Being international would certainly complicate things. You can check with ATF on it, but the last time I had to inquire on something potentially lost in shipping, They told me that everything with reporting it as stolen would rest on the shipper as they were the last party to actually be in possession of the firearm. And in this case, that would be in Canada, out of ATF jurisdiction.

This would certainly be the “dealers” responsibility to work with you on it.

[Phillip Carr]

There may be a strong possibility the last one to see the frames would be customs. As I recall the paper work is quite descriptive of the contents.
Might me worth trying to speak with customs. The receiver and butt stock assembly may have been removed to verify serial numbers etc. Then got separated from the barrels.
Just a thought.

[William Davis]

Individual US Customs offices vary widely when it comes to helping importers. Generally smaller offices don’t mind looking into problems. Large seaport many thousands of containers to inspect unlikely to assist. You should be able to find the Inspection point & inquire. Canada US crossing point size depends on the mode of transport. Major rail crossings are larger than many seaports . Truck crossing stations can be very small

Not defending UPS in any way but fact is border crossing inspection points are out of their control. Almost all are independent contractors licensed and controlled by US Customs. Carrier not even allowed in the bonded facility However UPS should make inquiries on your behalf

Another complication exported firearms from US and many other countries are also subject to inspection. It’s possible the box was opened on the Canadian side

2nd Phil’s advise. Uniformed Customs officer physically inspects the serial numbers contractor opens and closes the box Customs rarely watches.

William

[Gary Carmichael Sr]

I feel your pain, UPS was the carrier, sorted wrong, started in MO went to Roanoke VA, Then to Union Gap Washington State the to Portland Then to Greensboro NC It is getting closer! gary

[Ronald A Moore]

I ordered a gun from one of our dealers in Canada, July 17 2020, I have still not received it, importer said it would ship last week, no gun yet. I will not order from Canada again, dealer has been helpful but importer says getting US to ok inportation is slow, almost 4 months, crazy.

Ron

[Jeff Peck]

I ordered a gun from one of our dealers in Canada, July 17 2020, I have still not received it, importer said it would ship last week, no gun yet. I will not order from Canada again, dealer has been helpful but importer says getting US to ok inportation is slow, almost 4 months, crazy.

Ron

Similar here, guns were dropped off at importer 1st week of July, they arrived at my dealer on October 26, at least part of them.

The importer us working it now.

I am not hopeful.

[Craig Budgeon]

Not retaining all packaging materials before your claim is resolved, is a big big mistake.

[Chris Robenalt]

I sent a Smith trigger guard to Chris Dawe in Newfoundland for straight stock conversion. Took about a week to leave the US. Then it disappeared for almost 2 months I believe. Chris suggested I buy another, as he's experienced issues with customs himself. About the time I was ready to give up hope, it showed up in his mailbox. Go figure?
Chris, AZ

[keavin nelson]

Just fyi, I just received my Lefever from Jason, 24 days in transit; Alberta to Eastern Pa. Not bad, all things considered.