Phillip Carr
07-30-2015, 01:09 PM
I just had to share one of the most positive experiences I have have had with any service-organization. Positive, Profesional, and Polite. Just a small job but was treated as if I was a million dollar customer. I could not be any happerier with the service from Bachelder guns.
I sent my VHE 16 gauge to them Monday morning, after talking the Mr Bachelder about what was needed.
The barrel lug had come loose and I needed it reattached and I asked if at all possible if we could get away with just blending the bluing since it was in excellent condition. The response was ship the gun to us and lets see what we can do.
Yesterday morning I received a call from a very upbeat lady letting me know that USPS had just dropped off my barrels, the call was just to confirmed what needed to be done. (I had failed to attach a note)
I just received a call a few hours ago to confirm payment method and verify my address. Barrels are completed and are being shipped out today. From what I understand these were done while some other similar work was being performed.
Now I know that work can not always be done so quickly and am very impressed, but what impressed me the most was the attitude of everyone I spoke with at all levels of the organization.
I sent my VHE 16 gauge to them Monday morning, after talking the Mr Bachelder about what was needed.
The barrel lug had come loose and I needed it reattached and I asked if at all possible if we could get away with just blending the bluing since it was in excellent condition. The response was ship the gun to us and lets see what we can do.
Yesterday morning I received a call from a very upbeat lady letting me know that USPS had just dropped off my barrels, the call was just to confirmed what needed to be done. (I had failed to attach a note)
I just received a call a few hours ago to confirm payment method and verify my address. Barrels are completed and are being shipped out today. From what I understand these were done while some other similar work was being performed.
Now I know that work can not always be done so quickly and am very impressed, but what impressed me the most was the attitude of everyone I spoke with at all levels of the organization.