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I also am a craftsman and have made my living for many years building expensive equipment for an elite clientele. I assure all that my customers would let the world know immediately if I under performed!! As have all of us, I've had a few issues over the last 40 years BUT immediately stepped up, corrected any issues at no add'l cost to my customers and made profuse apologies. Everybody is a hero when things go well. One of my benchmarks for a vendor is how they act if there is an issue.
The Following 4 Users Say Thank You to Keith Doty For Your Post:
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