One thing I have noticed, without fail, about companies who introduce new ways for their customers to do more work so they can do less work: the savings always seem to go into their pockets while the prices they charge always seem to increase. It's funny how I am the only one who notices that.
The companiesI want to see introducing new measures to lower costs are the ones with CEO's that are eating leftover Chinese food and driving Mazda 210's. The CEO's who are getting $7M bonuses? I'm not so concerned about saving them money.
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