Well, John, did Tom Kidd get his problems solved at PGCA, or did Jent Mitchell solve them for us? Did he get them solved at all? I get messages from people on a fairly regular basis asking about their memberships and PP delivery. Yes, I know there are ways for them to solve their problems, but I have to guess that they wouldn't come to me if they hadn't tried other sources first, and more than once. Are we in the same boat we were in a couple of years ago?
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