Kevin's idea is a good one. While it's a lot of paperwork and hassle reporting them to the attorney general, that has worked for me once or twice on other issues. Be forewarned it sure burns a lot of bridges having the AG call a business due to a criminal complaint. Years ago a furniture maker delivered the wrong table and chairs and wouldn't take them back or respond to any calls. After 6 mos I got the AG on the case and lo and behold, I got a new set and they offered to let me keep the incorrect set.
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